The call console might show an unexpected country code due to the dialing format used by carriers.
E.164 is the international telephone numbering plan that ensures each device on the PSTN has a globally unique number. However, when dialing is done within the country, some carriers may not use the E.164 format, and therefore they don't add a country code. This can cause a call from a number like +441234567890 to appear in Zendesk as +1234567890, leading to incorrect country code association.
For more details, you can check the originalZendesk help article.
E.164 is an international telephone numbering plan that ensures each device on the PSTN has a globally unique number. This format includes a country code, which helps in identifying the origin of the call. However, when calls are made within the…
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