Understanding E.164 and Call Country Codes
What is E.164 and how does it affect call country codes?
E.164 is an international telephone numbering plan that ensures each device on the PSTN has a globally unique number.
This format includes a country code, which helps in identifying the origin of the call. However, when calls are made within the same country, some carriers might not use the E.164 format, omitting the country code. This can lead to calls being displayed with incorrect country codes in systems like Zendesk.
For more information, refer to the originalZendesk help article.
More related questions
Why does the call console show an unexpected country code?
The call console might show an unexpected country code due to the dialing format used by carriers. E.164 is the international telephone numbering plan that ensures each device on the PSTN has a globally unique number. However, when dialing is done…
How can carrier dialing formats impact call display in Zendesk?
Carrier dialing formats can impact how calls are displayed in Zendesk by omitting country codes. When calls are made within a country, some carriers might not use the E.164 format, which includes the country code. This can result in calls appearing…
Why might a call from the UK appear with a US country code in Zendesk?
A call from the UK might appear with a US country code in Zendesk due to non-standard dialing formats. If a UK carrier does not use the E.164 format for local calls, the country code might be omitted. This can cause the call to be displayed with a…
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