Understanding Zendesk's error_page.hbs Template
Discover what the error_page.hbs template is in Zendesk and how it helps customize your help center's error page.
What is the error_page.hbs template in Zendesk?
The error_page.hbs template in Zendesk is a file you can edit to customize the error page of your help center. This template allows you to modify the messages shown to users when they encounter an error, such as landing on a non-existent page.
By editing this template, you can ensure that your error messages are consistent with your brand's voice and provide useful information to your users. This customization is part of the broader theme editing capabilities available in Zendesk's help center.
More related questions
How can I customize my help center's error page in Zendesk?
You can customize your help center's error page by accessing the error_page.hbs template in your help center theme. This allows you to display different messages depending on the error when a user lands on a non-existent page. To start customizing,…
Why should I customize my Zendesk help center's error page?
Customizing your Zendesk help center's error page is important for maintaining a consistent brand experience and providing helpful information to users. When users land on a non-existent page, a customized error message can guide them back to…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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