Customize Your Zendesk Help Center Error Page
Learn how to customize your Zendesk help center's error page by editing the error_page.hbs template in your theme.
How can I customize my help center's error page in Zendesk?
You can customize your help center's error page by accessing the error_page.hbs template in your help center theme. This allows you to display different messages depending on the error when a user lands on a non-existent page.
To start customizing, click on 'Edit code' in your help center theme. This will give you the flexibility to tailor the error messages to better suit your brand or provide more helpful information to your users. For more detailed instructions, you can refer to the article onCustomizing your help center theme.
More related questions
What is the error_page.hbs template in Zendesk?
The error_page.hbs template in Zendesk is a file you can edit to customize the error page of your help center. This template allows you to modify the messages shown to users when they encounter an error, such as landing on a non-existent page. By…
Why should I customize my Zendesk help center's error page?
Customizing your Zendesk help center's error page is important for maintaining a consistent brand experience and providing helpful information to users. When users land on a non-existent page, a customized error message can guide them back to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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