Benefits of Customizing Zendesk Error Pages
Learn why customizing your Zendesk help center's error page is beneficial for user experience and brand consistency.
Why should I customize my Zendesk help center's error page?
Customizing your Zendesk help center's error page is important for maintaining a consistent brand experience and providing helpful information to users. When users land on a non-existent page, a customized error message can guide them back to useful content or offer a more engaging experience.
By tailoring the error messages, you can reduce user frustration and potentially retain users who might otherwise leave your site. It's a small but impactful way to enhance user experience and demonstrate attention to detail in your customer support.
More related questions
How can I customize my help center's error page in Zendesk?
You can customize your help center's error page by accessing the error_page.hbs template in your help center theme. This allows you to display different messages depending on the error when a user lands on a non-existent page. To start customizing,…
What is the error_page.hbs template in Zendesk?
The error_page.hbs template in Zendesk is a file you can edit to customize the error page of your help center. This template allows you to modify the messages shown to users when they encounter an error, such as landing on a non-existent page. By…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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