Understanding Zendesk WFM System Report Templates
What are Zendesk WFM system report templates?
Zendesk WFM system report templates are pre-defined reports that help managers monitor agent performance, attendance, and time-off requests.
These templates include the Agent activity, Agent attendance, and Time-off reports. They provide historical data, allowing you to identify patterns and gain insights into agent activity and attendance. You can apply filters for a more detailed view and even search for specific agents to see their daily activities within a selected date range.
More related questions
How can I access the Zendesk WFM Reports page?
To access the Zendesk WFM Reports page, simply navigate through the web app. Hover over the reports folder in the navigation bar and select 'Reports'. This will take you to the Reports page where you can view various system report templates, such…
Can I create a custom report from a Zendesk WFM system report template?
Yes, you can create a custom report from a Zendesk WFM system report template by duplicating it. To do this, access the Reports page, hover over the system report you want to copy, and click the options menu. Select 'Duplicate template' to copy the…
What kind of data do Zendesk WFM system report templates provide?
Zendesk WFM system report templates provide historical data on agent activities, attendance, and time-off requests. The Agent activity report offers a historical view of each agent’s activities, adherence percentage, productivity points, and paid…
Can Zendesk WFM system report templates be exported?
Yes, Zendesk WFM system report templates can be exported for further analysis or record-keeping. To learn more about scheduling report exports, you can refer to the relevant section in the Zendesk help documentation. Exporting reports allows you to…
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