image for site

Creating Custom Reports from Zendesk WFM Templates

Learn how to create custom reports from Zendesk WFM system report templates by duplicating and editing them.

Can I create a custom report from a Zendesk WFM system report template?

Yes, you can create a custom report from a Zendesk WFM system report template by duplicating it.

To do this, access the Reports page, hover over the system report you want to copy, and click the options menu. Select 'Duplicate template' to copy the report, which will then appear in the Custom reports templates folder. You can edit the copied report as needed and save it for future use.


More related questions

How can I access the Zendesk WFM Reports page?

To access the Zendesk WFM Reports page, simply navigate through the web app. Hover over the reports folder in the navigation bar and select 'Reports'. This will take you to the Reports page where you can view various system report templates, such…

What are Zendesk WFM system report templates?

Zendesk WFM system report templates are pre-defined reports that help managers monitor agent performance, attendance, and time-off requests. These templates include the Agent activity, Agent attendance, and Time-off reports. They provide historical…

What kind of data do Zendesk WFM system report templates provide?

Zendesk WFM system report templates provide historical data on agent activities, attendance, and time-off requests. The Agent activity report offers a historical view of each agent’s activities, adherence percentage, productivity points, and paid…

Can Zendesk WFM system report templates be exported?

Yes, Zendesk WFM system report templates can be exported for further analysis or record-keeping. To learn more about scheduling report exports, you can refer to the relevant section in the Zendesk help documentation. Exporting reports allows you to…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites