Understanding Zendesk Text Message Statuses
What are the different Zendesk Text statuses and what do they mean?
Zendesk Text messages go through several statuses before reaching the customer, each indicating a different stage in the delivery process.
The statuses include Accepted, Queued, Sending, Sent, Delivered, Failed, Received, and Undelivered. 'Accepted' means the message request was received by Twilio. 'Queued' indicates the message is ready to be sent. 'Sending' and 'Sent' show the message is in the process of being delivered. 'Delivered' confirms the message reached the recipient. 'Failed' and 'Undelivered' indicate issues in delivery, while 'Received' is for incoming messages. Understanding these statuses helps in troubleshooting and managing message delivery.
More related questions
How can I review my Zendesk Text history?
You can easily review your Zendesk Text history by accessing the text history page. To do this, navigate to the Admin Center, click on Channels in the sidebar, and then select Messaging and social > Text. Once there, click on the History tab. This…
What information is available in the Transactions table?
The Transactions table provides a detailed list of charges related to your Zendesk Text account. In this table, you can find information about the type of transaction, the date it occurred, the amount charged, and the overall totals. This allows…
What details can I find in the Message details table?
The Message details table offers comprehensive information about each text message sent or received through your Zendesk Text account. This table includes columns such as Message ID, Ticket ID, Date, Direction, From, To, Status, and Agent ID. Each…
How can I troubleshoot issues with the Message details table?
If you're experiencing issues with the Message details table, such as slow loading times or glitches, there are a few steps you can take. First, ensure your internet connection is stable, as this can affect loading times. If the problem persists,…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
