You can easily review your Zendesk Text history by accessing the text history page.
To do this, navigate to the Admin Center, click on Channels in the sidebar, and then select Messaging and social > Text. Once there, click on the History tab. This will display the text history page, which includes detailed tables such as the Transactions table and the Message details table. These tables provide comprehensive information about your text transactions and messages, including charges, message IDs, ticket IDs, and more. For further details, you can check the originalZendesk help article.
The Transactions table provides a detailed list of charges related to your Zendesk Text account. In this table, you can find information about the type of transaction, the date it occurred, the amount charged, and the overall totals. This allows…
The Message details table offers comprehensive information about each text message sent or received through your Zendesk Text account. This table includes columns such as Message ID, Ticket ID, Date, Direction, From, To, Status, and Agent ID. Each…
Zendesk Text messages go through several statuses before reaching the customer, each indicating a different stage in the delivery process. The statuses include Accepted, Queued, Sending, Sent, Delivered, Failed, Received, and Undelivered….
If you're experiencing issues with the Message details table, such as slow loading times or glitches, there are a few steps you can take. First, ensure your internet connection is stable, as this can affect loading times. If the problem persists,…