Understanding Zendesk Technical Support Sessions
What are Zendesk technical support sessions?
Zendesk technical support sessions, formerly known as Expert Help sessions, are short, on-demand virtual working calls. They are designed to provide expert guidance and ongoing help to reach your goals faster.
These sessions are part of the Premier Essentials plan and are available in English. They offer a one-to-one troubleshooting experience with a designated contact, ensuring you get the personalized support you need.
More related questions
How can I request a technical support session in Zendesk Premier Essentials?
To request a technical support session in Zendesk Premier Essentials, you need to be a designated contact. These sessions, previously known as Expert Help sessions, are designed to provide expert guidance and help you achieve your goals faster. You…
What should I do if I can't schedule a support session in Zendesk?
If you're unable to schedule a support session in Zendesk, it might be due to your profile language settings. Technical support sessions are only available in English, so if your profile is set to a different language, you won't receive a prompt to…
How do I upgrade to Zendesk Premier Essentials for support sessions?
To upgrade to Zendesk Premier Essentials and access 1:1 troubleshooting and guidance sessions, you need to contact your account representative. They can assist you in upgrading your customer support subscription to include Premier Essentials. This…
Can I schedule a Zendesk support session from the Help Center?
No, you cannot schedule a Zendesk support session from the Help Center. Support sessions must be requested through the in-product messaging widget within your Zendesk instance. The Help Center does not have the capability to arrange these calls….
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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