Requesting Technical Support in Zendesk Premier Essentials
How can I request a technical support session in Zendesk Premier Essentials?
To request a technical support session in Zendesk Premier Essentials, you need to be a designated contact. These sessions, previously known as Expert Help sessions, are designed to provide expert guidance and help you achieve your goals faster. You can request a session through the in-product messaging widget in your Zendesk instance.
To schedule a session, click your profile avatar in the upper right-hand corner of any product, then click 'Get help'. If omnichannel routing is activated, click 'Help' > 'Get help'. If you are a designated contact, the widget will show you a button to request a session. Click the 'Request 1-1 Support session' and answer the Z Bot's questions with information that best describes what you are trying to achieve. Remember, these sessions are only available in English, so ensure your profile language is set to English. For more details, visit theoriginal link.
More related questions
What should I do if I can't schedule a support session in Zendesk?
If you're unable to schedule a support session in Zendesk, it might be due to your profile language settings. Technical support sessions are only available in English, so if your profile is set to a different language, you won't receive a prompt to…
How do I upgrade to Zendesk Premier Essentials for support sessions?
To upgrade to Zendesk Premier Essentials and access 1:1 troubleshooting and guidance sessions, you need to contact your account representative. They can assist you in upgrading your customer support subscription to include Premier Essentials. This…
Can I schedule a Zendesk support session from the Help Center?
No, you cannot schedule a Zendesk support session from the Help Center. Support sessions must be requested through the in-product messaging widget within your Zendesk instance. The Help Center does not have the capability to arrange these calls….
What are Zendesk technical support sessions?
Zendesk technical support sessions, formerly known as Expert Help sessions, are short, on-demand virtual working calls. They are designed to provide expert guidance and ongoing help to reach your goals faster. These sessions are part of the Premier…
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