Understanding Zendesk Talk Roles for Agents
What are the different Talk roles available for agents?
Zendesk Talk offers three main roles for agents: Admin, Team lead, and Agent. Each role comes with different permissions and capabilities.
The Admin role allows users to manage all Talk settings in Admin Center but does not permit making or receiving calls. The Team lead role is similar to Admin but also allows making and receiving calls. The Agent role is typically assigned to users who need to make or receive calls only. Choose the role that best fits the responsibilities of your agent. For more details, refer to theoriginal link.
More related questions
How do I give agents access to Zendesk Talk on non-Enterprise plans?
To give agents access to Zendesk Talk on non-Enterprise plans, you need to configure their access from the Team members page in Admin Center. Start by clicking on 'People' in the sidebar, then select 'Team > Team members'. On the Team members page,…
How can I manage Talk access for agents on Enterprise plans?
On Enterprise plans, you can manage Talk access more efficiently by using custom roles. This allows you to configure access to Talk settings and the Talk dashboard by role, rather than by individual user. To do this, go to Admin Center, click…
Can a Talk admin make or receive calls in Zendesk?
By default, a Talk admin cannot make or receive calls. However, if you need to perform these actions, you can set yourself as a Team lead. The Team lead role combines the administrative capabilities of a Talk admin with the ability to make and…
How do I configure Talk settings for multiple users on Enterprise plans?
On Enterprise plans, you can configure Talk settings for multiple users simultaneously by using custom roles. This streamlines the process and ensures consistency across users. To configure settings, go to Admin Center, click 'People' in the…
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