Granting Zendesk Talk Access on Non-Enterprise Plans
How do I give agents access to Zendesk Talk on non-Enterprise plans?
To give agents access to Zendesk Talk on non-Enterprise plans, you need to configure their access from the Team members page in Admin Center.
Start by clicking on 'People' in the sidebar, then select 'Team > Team members'. On the Team members page, click the user you want to grant access to Talk. Ensure the user has the User type of 'Staff member'. In the Talk section, enable the 'Access' checkbox. Choose a Talk role for the agent from the Role dropdown: Admin, Team lead, or Agent. Finally, click 'Save' to apply the changes. For more details, visit theoriginal link.
More related questions
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