Understanding Zendesk Backlog Data Capture
Discover how Zendesk captures backlog data daily and why it's shown as hour 23. Learn about the timing and factors involved.
How is backlog data captured in Zendesk?
Backlog data in Zendesk is captured on a daily basis, not hourly. This means that the data is recorded at a specific time each day, typically between 11 pm and 1 am.
The exact time can vary due to factors like Daylight Saving Time (DST). This daily capture process is why the Backlog recorded - Hour is shown as 23, representing the time of data capture rather than hourly segmentation.
More related questions
Why does the Backlog dataset only show the Backlog recorded - Hour as 23?
The Backlog dataset shows the Backlog recorded - Hour as 23 because backlog data is captured on a daily basis, not hourly. This means that the data is recorded at a specific time each day, which is typically between 11 pm and 1 am, depending on…
What factors affect the time of backlog data capture in Zendesk?
The time of backlog data capture in Zendesk can be affected by factors such as Daylight Saving Time (DST). This means that the data is typically captured between 11 pm and 1 am. These factors influence the exact timing of when the backlog data is…
Can Zendesk backlog data be segmented hourly?
No, Zendesk backlog data cannot be segmented hourly. The data is captured on a daily basis, which means it is recorded at a specific time each day. This daily capture process results in the Backlog recorded - Hour being shown as 23, indicating the…
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