Factors Influencing Zendesk Backlog Data Capture Time
Learn about the factors like Daylight Saving Time that affect the timing of Zendesk's backlog data capture.
What factors affect the time of backlog data capture in Zendesk?
The time of backlog data capture in Zendesk can be affected by factors such as Daylight Saving Time (DST). This means that the data is typically captured between 11 pm and 1 am.
These factors influence the exact timing of when the backlog data is recorded each day, which is why the Backlog recorded - Hour is often shown as 23. This hour is a representation of the daily data capture process rather than an indication of hourly data.
More related questions
Why does the Backlog dataset only show the Backlog recorded - Hour as 23?
The Backlog dataset shows the Backlog recorded - Hour as 23 because backlog data is captured on a daily basis, not hourly. This means that the data is recorded at a specific time each day, which is typically between 11 pm and 1 am, depending on…
How is backlog data captured in Zendesk?
Backlog data in Zendesk is captured on a daily basis, not hourly. This means that the data is recorded at a specific time each day, typically between 11 pm and 1 am. The exact time can vary due to factors like Daylight Saving Time (DST). This daily…
Can Zendesk backlog data be segmented hourly?
No, Zendesk backlog data cannot be segmented hourly. The data is captured on a daily basis, which means it is recorded at a specific time each day. This daily capture process results in the Backlog recorded - Hour being shown as 23, indicating the…
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