Backlog Dataset Hour Displayed as 23 Explained
Why does the Backlog dataset only show the Backlog recorded - Hour as 23?
The Backlog dataset shows the Backlog recorded - Hour as 23 because backlog data is captured on a daily basis, not hourly. This means that the data is recorded at a specific time each day, which is typically between 11 pm and 1 am, depending on factors like Daylight Saving Time (DST).
Since the data is not segmented by the hour, the system defaults to showing the hour as 23. This is simply a representation of when the data capture process occurs, rather than an indication of hourly backlog data. For more detailed information, you can refer to the article onAnalyzing your ticket backlog history with Explore.
More related questions
How is backlog data captured in Zendesk?
Backlog data in Zendesk is captured on a daily basis, not hourly. This means that the data is recorded at a specific time each day, typically between 11 pm and 1 am. The exact time can vary due to factors like Daylight Saving Time (DST). This daily…
What factors affect the time of backlog data capture in Zendesk?
The time of backlog data capture in Zendesk can be affected by factors such as Daylight Saving Time (DST). This means that the data is typically captured between 11 pm and 1 am. These factors influence the exact timing of when the backlog data is…
Can Zendesk backlog data be segmented hourly?
No, Zendesk backlog data cannot be segmented hourly. The data is captured on a daily basis, which means it is recorded at a specific time each day. This daily capture process results in the Backlog recorded - Hour being shown as 23, indicating the…
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