Understanding 'Your Unsolved Tickets' in Zendesk
Discover what the 'Your unsolved tickets' view is in Zendesk and how it helps manage your workload.
What is the 'Your unsolved tickets' view in Zendesk?
The 'Your unsolved tickets' view in Zendesk is a default view that displays all the tickets assigned to you that have not yet been solved.
This view is particularly useful for keeping track of your current workload and ensuring that no unresolved tickets are overlooked. It provides a focused list of tasks that require your attention, helping you manage your responsibilities efficiently.
More related questions
How can I view tickets assigned to me in Zendesk Support?
To view tickets assigned to you in Zendesk Support, you can use the default view called 'Your unsolved tickets'. This view shows all the non-solved tickets that are currently assigned to you. If you want to see all tickets assigned to you,…
How can I see all tickets assigned to me, regardless of status, in Zendesk?
To see all tickets assigned to you in Zendesk, regardless of their status, you need to access your user profile page. This page provides a complete list of all tickets assigned to you, whether they are open, pending, or solved. It's a great way to…
Where can I find more information on accessing ticket views in Zendesk?
For more information on accessing ticket views in Zendesk, you can refer to the article titled 'Accessing your views of tickets'. This article provides detailed instructions on how to navigate and utilize different ticket views, helping you manage…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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