Understanding User Roles in Zendesk Support
What are the different user roles in Zendesk Support?
Zendesk Support includes several user roles: customers (or end users), agents, administrators, and the account owner. Customers request assistance, while agents solve tickets. Administrators manage the Zendesk account, and the account owner has super administrator privileges. In the Enterprise version, custom roles can be created to fit specific workflows.
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How can I segment agents and their tickets using groups in Zendesk?
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What is the default group in Zendesk and how can I manage it?
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How can I organize customers using organizations in Zendesk?
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What are user and organization tags in Zendesk and how are they used?
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