Understanding Time Period Filters in Zendesk QA
Time period filters in Zendesk QA help narrow searches to specific timeframes, improving search efficiency.
What are time period filters in Zendesk QA?
Time period filters in Zendesk QA allow you to narrow down your search to conversations within a specific timeframe. Without these filters, searches include all conversations from your entire workspace history. This feature is particularly useful if you've been using Zendesk QA for a long time, as it helps you focus on more recent or relevant interactions by setting conditions like Closed date or Created date.
More related questions
How do I filter conversations by time period in Zendesk QA?
Filtering conversations by time period in Zendesk QA helps you focus on relevant interactions. To set up a time period filter, go toSettings > Users and Workspacesand select the workspace you want to filter. Click theConversationsicon,…
What date conditions can I use for time period filters in Zendesk QA?
Zendesk QA offers several date conditions for time period filters to refine your search. You can choose from conditions like Closed date, Commented date, Created date, Updated date, Reviewed date, CSAT survey reply date, CSAT survey sent date, and…
Why should I use time period filters in Zendesk QA?
Using time period filters in Zendesk QA helps you streamline your search and analysis by focusing on relevant interactions. This is especially beneficial if your workspace has a long history of conversations, as it allows you to concentrate on…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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