Filter Conversations by Time in Zendesk QA
How do I filter conversations by time period in Zendesk QA?
Filtering conversations by time period in Zendesk QA helps you focus on relevant interactions. To set up a time period filter, go toSettings > Users and Workspacesand select the workspace you want to filter. Click theConversationsicon, then the three dots next to the filter you want to edit, and chooseEdit. You can add a date condition such as Closed date, Commented date, Created date, and more to narrow down your search. This allows you to streamline your search and analysis by focusing on specific timeframes. For more details, check out theoriginal link.
More related questions
What are time period filters in Zendesk QA?
Time period filters in Zendesk QA allow you to narrow down your search to conversations within a specific timeframe. Without these filters, searches include all conversations from your entire workspace history. This feature is particularly useful…
What date conditions can I use for time period filters in Zendesk QA?
Zendesk QA offers several date conditions for time period filters to refine your search. You can choose from conditions like Closed date, Commented date, Created date, Updated date, Reviewed date, CSAT survey reply date, CSAT survey sent date, and…
Why should I use time period filters in Zendesk QA?
Using time period filters in Zendesk QA helps you streamline your search and analysis by focusing on relevant interactions. This is especially beneficial if your workspace has a long history of conversations, as it allows you to concentrate on…
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