Understanding the Intents List for Zendesk Bots
What information is included in the intents list for a Zendesk bot?
The intents list for a Zendesk bot includes several key pieces of information to help manage your bot's responses.
Each intent in the list is displayed with columns for 'Topic', 'Category', 'Frequency', and 'Answer'. The 'Topic' column shows the intent text, while 'Category' indicates the subcategory of the intent. 'Frequency' records how often customer queries match the intent within a set period, and 'Answer' describes the bot's behavior when the intent is matched. This setup helps you understand and manage how your bot interacts with users.
More related questions
How can I view the list of intents for my Zendesk conversation bot?
To view the list of intents for your Zendesk conversation bot, navigate to the Admin Center and select the appropriate options. In the Admin Center, click on 'Channels' in the sidebar, then choose 'Bots and automations' followed by 'Bots'. Click on…
How do I search for specific intents in my Zendesk bot's intents list?
Searching for specific intents in your Zendesk bot's intents list is straightforward using the search bar. To search, open the intents page for your bot and enter your search term or keywords in the search bar. The list will display all intents…
How can I filter the intents list for my Zendesk conversation bot?
Filtering the intents list for your Zendesk conversation bot allows you to narrow down the displayed intents based on specific criteria. To filter, open the intents page for your bot and click 'Filter' at the top of the list. In the Filter options…
How do I sort the intents list for my Zendesk bot?
Sorting the intents list for your Zendesk bot helps you organize intents based on different criteria. By default, the list is ordered by how frequently customers ask questions related to each intent. To sort the list, open the intents page for your…
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