Sorting the intents list for your Zendesk bot helps you organize intents based on different criteria.
By default, the list is ordered by how frequently customers ask questions related to each intent. To sort the list, open the intents page for your bot and click the 'Sort' icon at the top of the column you want to use for ordering. The list will sort in ascending order based on the selected column. Clicking the column heading again will change the order to descending, and a third click will return it to the default sort order.
To view the list of intents for your Zendesk conversation bot, navigate to the Admin Center and select the appropriate options. In the Admin Center, click on 'Channels' in the sidebar, then choose 'Bots and automations' followed by 'Bots'. Click on…
The intents list for a Zendesk bot includes several key pieces of information to help manage your bot's responses. Each intent in the list is displayed with columns for 'Topic', 'Category', 'Frequency', and 'Answer'. The 'Topic' column shows the…
Searching for specific intents in your Zendesk bot's intents list is straightforward using the search bar. To search, open the intents page for your bot and enter your search term or keywords in the search bar. The list will display all intents…
Filtering the intents list for your Zendesk conversation bot allows you to narrow down the displayed intents based on specific criteria. To filter, open the intents page for your bot and click 'Filter' at the top of the list. In the Filter options…