Understanding the Delegator Role in Zendesk
What is the role of a delegator in Zendesk for WordPress?
The delegator in Zendesk for WordPress acts as a bridge for anonymous ticket submissions.
When you allow anonymous users to submit support requests, a delegator is needed to submit these requests on their behalf. This role is typically assigned to an existing administrator or agent who is also a user on your WordPress site. The delegator logs in via the Zendesk Support widget to authenticate their account, enabling them to submit requests under the hood using the Zendesk API. Importantly, anonymous requesters are unaware of this process, ensuring a seamless experience.
More related questions
How can I enable anonymous ticket submissions in Zendesk for WordPress?
To enable anonymous ticket submissions in Zendesk for WordPress, you need to adjust some settings in the plugin. First, log into WordPress as an administrator and navigate to the Zendesk panel. From there, select 'Settings' and ensure that the…
How do I set visibility permissions for the Zendesk ticket widget in WordPress?
Setting visibility permissions for the Zendesk ticket widget in WordPress ensures that the right users can access it. To do this, you need to configure the dashboard widget visibility by user type. This involves allowing all agent users to see the…
Can blog comments be converted into Zendesk tickets in WordPress?
Yes, blog comments can be converted into Zendesk tickets in WordPress. This feature provides another way to create tickets for anonymous users. By converting blog post comments into tickets, you can ensure that user inquiries and feedback are…
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