Enable Anonymous Ticket Submissions in WordPress
How can I enable anonymous ticket submissions in Zendesk for WordPress?
To enable anonymous ticket submissions in Zendesk for WordPress, you need to adjust some settings in the plugin.
First, log into WordPress as an administrator and navigate to the Zendesk panel. From there, select 'Settings' and ensure that the contact form is enabled for the desired user types. Then, check the 'Anonymous Requests' box and choose an agent from the 'Anonymous Requests By' dropdown list. Remember, only agents who have logged into Zendesk via the widget will appear in this list. Finally, click 'Save Settings' to apply these changes. Now, anonymous users can submit requests using the contact form on the WordPress administrator dashboard. For more details, visit theoriginal link.
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