Setting visibility permissions for the Zendesk ticket widget in WordPress ensures that the right users can access it.
To do this, you need to configure the dashboard widget visibility by user type. This involves allowing all agent users to see the ticket widget on their WordPress dashboard. This visibility is crucial because agents need to sign in and authenticate via the widget to set up the delegation for anonymous requests. Proper configuration ensures that your support team can efficiently manage and respond to tickets submitted by anonymous users.
To enable anonymous ticket submissions in Zendesk for WordPress, you need to adjust some settings in the plugin. First, log into WordPress as an administrator and navigate to the Zendesk panel. From there, select 'Settings' and ensure that the…
The delegator in Zendesk for WordPress acts as a bridge for anonymous ticket submissions. When you allow anonymous users to submit support requests, a delegator is needed to submit these requests on their behalf. This role is typically assigned to…
Yes, blog comments can be converted into Zendesk tickets in WordPress. This feature provides another way to create tickets for anonymous users. By converting blog post comments into tickets, you can ensure that user inquiries and feedback are…