Understanding Subscriptions in Zendesk Help Center
Discover what 'subscriptions' mean in Zendesk Help Center and how they help you stay updated with content.
What does 'subscriptions' mean in Zendesk Help Center?
In Zendesk Help Center, 'subscriptions' refer to following content to receive updates. When you subscribe to a community post, topic, article, or section, you will get email notifications whenever there is a new update.
This feature is available in both Guide and Gather, allowing you to stay informed about the content you are interested in. For more details, you can refer to the original article.
More related questions
How can I view my Help Center activity in Zendesk?
You can easily view your Help Center activity in Zendesk by accessing your Support user profile. This includes all your articles, posts, comments, votes, and subscriptions. To do this, click your profile icon in the upper-right corner of Guide or…
How can I delete comments in Zendesk Help Center?
Deleting comments in Zendesk Help Center can be done, but it requires manual effort. Unfortunately, comments need to be removed one by one. You can follow the steps outlined in the article 'Managing community posts' under the section 'To delete a…
Can agents view other users' Help Center activity in Zendesk?
Yes, agents in Zendesk can view Help Center activity for both end-users and other agents. This includes articles, posts, comments, votes, and subscriptions. To view another user's activity, agents need to search for the user in Support and open…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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