Agents Viewing User Activity in Zendesk Help Center
Find out how agents can view Help Center activity for other users in Zendesk, including articles and comments.
Can agents view other users' Help Center activity in Zendesk?
Yes, agents in Zendesk can view Help Center activity for both end-users and other agents. This includes articles, posts, comments, votes, and subscriptions.
To view another user's activity, agents need to search for the user in Support and open their profile. From there, they can click 'Help Center' under the user name and select the type of activity they wish to view from the drop-down menu.
More related questions
How can I view my Help Center activity in Zendesk?
You can easily view your Help Center activity in Zendesk by accessing your Support user profile. This includes all your articles, posts, comments, votes, and subscriptions. To do this, click your profile icon in the upper-right corner of Guide or…
What does 'subscriptions' mean in Zendesk Help Center?
In Zendesk Help Center, 'subscriptions' refer to following content to receive updates. When you subscribe to a community post, topic, article, or section, you will get email notifications whenever there is a new update. This feature is available in…
How can I delete comments in Zendesk Help Center?
Deleting comments in Zendesk Help Center can be done, but it requires manual effort. Unfortunately, comments need to be removed one by one. You can follow the steps outlined in the article 'Managing community posts' under the section 'To delete a…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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