Understanding Stir/Shaken for Spam Prevention
What is Stir/Shaken and how does it help with spam calls?
Stir/Shaken is a framework used to verify the legitimacy of phone calls, helping to prevent them from being marked as spam.
By registering your phone numbers with Stir/Shaken, carriers can identify your calls as trustworthy, reducing the chances of them being flagged as spam. To register, contact Zendesk Customer Support and provide the necessary information, which is the same as for CNAM registration. This process is crucial for ensuring your calls reach your customers without being blocked.
More related questions
How can I stop my calls from being marked as spam?
To prevent your calls from being marked as spam, you can register your phone numbers with 'Stir / Shaken'. This helps carriers identify your calls as legitimate. To do this, contact Zendesk Customer Support and provide the necessary information,…
Is CNAM registration necessary for preventing spam calls?
While CNAM registration is not mandatory, it is highly recommended to help prevent your calls from being marked as spam. CNAM, or Caller Name, is a service that displays the caller's name alongside the phone number. Registering for CNAM, along with…
Can Zendesk submit my phone number to trusted repositories?
Currently, Zendesk cannot submit your phone number to trusted repositories on your behalf. However, you can manually submit your information to repositories like Call Transparency, TNS Call Guardian, and Hiya for non-US numbers. This step, along…
Are there any limitations for CNAM with Zendesk services?
Yes, CNAM is available for Zendesk Talk numbers but not for Sell Voice numbers. This means if you're using Zendesk Talk, you can take advantage of CNAM to display your caller name, which can help in preventing your calls from being marked as spam….
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