CNAM Availability for Zendesk Services
Are there any limitations for CNAM with Zendesk services?
Yes, CNAM is available for Zendesk Talk numbers but not for Sell Voice numbers.
This means if you're using Zendesk Talk, you can take advantage of CNAM to display your caller name, which can help in preventing your calls from being marked as spam. However, if you're using Sell Voice, this option is not available, and you'll need to rely on other methods like Stir/Shaken registration to ensure your calls are trusted.
More related questions
How can I stop my calls from being marked as spam?
To prevent your calls from being marked as spam, you can register your phone numbers with 'Stir / Shaken'. This helps carriers identify your calls as legitimate. To do this, contact Zendesk Customer Support and provide the necessary information,…
What is Stir/Shaken and how does it help with spam calls?
Stir/Shaken is a framework used to verify the legitimacy of phone calls, helping to prevent them from being marked as spam. By registering your phone numbers with Stir/Shaken, carriers can identify your calls as trustworthy, reducing the chances of…
Is CNAM registration necessary for preventing spam calls?
While CNAM registration is not mandatory, it is highly recommended to help prevent your calls from being marked as spam. CNAM, or Caller Name, is a service that displays the caller's name alongside the phone number. Registering for CNAM, along with…
Can Zendesk submit my phone number to trusted repositories?
Currently, Zendesk cannot submit your phone number to trusted repositories on your behalf. However, you can manually submit your information to repositories like Call Transparency, TNS Call Guardian, and Hiya for non-US numbers. This step, along…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
