Submitting Phone Numbers to Trusted Repositories
Can Zendesk submit my phone number to trusted repositories?
Currently, Zendesk cannot submit your phone number to trusted repositories on your behalf.
However, you can manually submit your information to repositories like Call Transparency, TNS Call Guardian, and Hiya for non-US numbers. This step, along with registering for Stir/Shaken, can help ensure your phone numbers are recognized as trusted by carriers, reducing the likelihood of your calls being marked as spam.
More related questions
How can I stop my calls from being marked as spam?
To prevent your calls from being marked as spam, you can register your phone numbers with 'Stir / Shaken'. This helps carriers identify your calls as legitimate. To do this, contact Zendesk Customer Support and provide the necessary information,…
What is Stir/Shaken and how does it help with spam calls?
Stir/Shaken is a framework used to verify the legitimacy of phone calls, helping to prevent them from being marked as spam. By registering your phone numbers with Stir/Shaken, carriers can identify your calls as trustworthy, reducing the chances of…
Is CNAM registration necessary for preventing spam calls?
While CNAM registration is not mandatory, it is highly recommended to help prevent your calls from being marked as spam. CNAM, or Caller Name, is a service that displays the caller's name alongside the phone number. Registering for CNAM, along with…
Are there any limitations for CNAM with Zendesk services?
Yes, CNAM is available for Zendesk Talk numbers but not for Sell Voice numbers. This means if you're using Zendesk Talk, you can take advantage of CNAM to display your caller name, which can help in preventing your calls from being marked as spam….
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