Understanding SAML Single Sign-On in Zendesk
What is SAML single sign-on in Zendesk?
SAML single sign-on (SSO) in Zendesk allows users to sign in once using their company credentials to access multiple systems, including Zendesk. This is achieved through Secure Assertion Markup Language (SAML), which establishes a trust relationship between Zendesk and your company's identity provider.
When a user signs in to their corporate system, they gain access to Zendesk without needing to log in again. If they attempt to sign in directly to Zendesk, they are redirected to the SAML server for authentication. Once authenticated, they are automatically signed in to Zendesk. This streamlines the login process and enhances security by centralizing user authentication.
More related questions
How do I enable SAML single sign-on in Zendesk?
To enable SAML single sign-on in Zendesk, you need to configure it in the Admin Center under Account > Security > Single sign-on. Start by creating a new SSO configuration and selecting SAML. You'll need the remote login URL and the SHA-256…
What are the requirements for enabling SAML SSO in Zendesk?
Before enabling SAML SSO in Zendesk, ensure your company has a SAML server connected to an identity repository like Active Directory or LDAP. The server must support forms-based authentication, as Zendesk does not support Windows Integrated…
How does SAML SSO affect user management in Zendesk?
With SAML SSO enabled, changes to users in your internal system are reflected in Zendesk. For instance, if a user is added to your Active Directory, they are automatically added to Zendesk upon sign-in. Similarly, updates to user data like name or…
How can I assign SAML SSO to users in Zendesk?
After creating a SAML SSO configuration, you need to assign it to users to activate it. In the Admin Center, navigate to Security settings for team members or end users and select the SSO configuration you want to use. You can choose to let users…
What should I do if I switch authentication methods in Zendesk?
If you switch from a third-party SSO method to Zendesk authentication, users will not have a password for login. To resolve this, ask users to reset their passwords from the Zendesk sign-in page. This ensures that users can regain access to their…
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