Managing Users with SAML SSO in Zendesk
How does SAML SSO affect user management in Zendesk?
With SAML SSO enabled, changes to users in your internal system are reflected in Zendesk. For instance, if a user is added to your Active Directory, they are automatically added to Zendesk upon sign-in. Similarly, updates to user data like name or email are synchronized.
However, if a user is deleted from your internal system, they cannot sign in to Zendesk, though their account remains. Only basic user data like name and email are stored in Zendesk, and passwords are not stored, enhancing security. You can also disable password notification emails to streamline user onboarding.
More related questions
What is SAML single sign-on in Zendesk?
SAML single sign-on (SSO) in Zendesk allows users to sign in once using their company credentials to access multiple systems, including Zendesk. This is achieved through Secure Assertion Markup Language (SAML), which establishes a trust…
How do I enable SAML single sign-on in Zendesk?
To enable SAML single sign-on in Zendesk, you need to configure it in the Admin Center under Account > Security > Single sign-on. Start by creating a new SSO configuration and selecting SAML. You'll need the remote login URL and the SHA-256…
What are the requirements for enabling SAML SSO in Zendesk?
Before enabling SAML SSO in Zendesk, ensure your company has a SAML server connected to an identity repository like Active Directory or LDAP. The server must support forms-based authentication, as Zendesk does not support Windows Integrated…
How can I assign SAML SSO to users in Zendesk?
After creating a SAML SSO configuration, you need to assign it to users to activate it. In the Admin Center, navigate to Security settings for team members or end users and select the SSO configuration you want to use. You can choose to let users…
What should I do if I switch authentication methods in Zendesk?
If you switch from a third-party SSO method to Zendesk authentication, users will not have a password for login. To resolve this, ask users to reset their passwords from the Zendesk sign-in page. This ensures that users can regain access to their…
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