Requirements for Enabling SAML SSO in Zendesk
What are the requirements for enabling SAML SSO in Zendesk?
Before enabling SAML SSO in Zendesk, ensure your company has a SAML server connected to an identity repository like Active Directory or LDAP. The server must support forms-based authentication, as Zendesk does not support Windows Integrated Authentication.
You'll need the remote login URL, SHA2 fingerprint of the SAML certificate, and optionally, a remote logout URL and IP ranges for sign-in redirection. Ensure all Zendesk-bound traffic is over HTTPS. Once these requirements are met, you can proceed with enabling SAML SSO in Zendesk.
More related questions
What is SAML single sign-on in Zendesk?
SAML single sign-on (SSO) in Zendesk allows users to sign in once using their company credentials to access multiple systems, including Zendesk. This is achieved through Secure Assertion Markup Language (SAML), which establishes a trust…
How do I enable SAML single sign-on in Zendesk?
To enable SAML single sign-on in Zendesk, you need to configure it in the Admin Center under Account > Security > Single sign-on. Start by creating a new SSO configuration and selecting SAML. You'll need the remote login URL and the SHA-256…
How does SAML SSO affect user management in Zendesk?
With SAML SSO enabled, changes to users in your internal system are reflected in Zendesk. For instance, if a user is added to your Active Directory, they are automatically added to Zendesk upon sign-in. Similarly, updates to user data like name or…
How can I assign SAML SSO to users in Zendesk?
After creating a SAML SSO configuration, you need to assign it to users to activate it. In the Admin Center, navigate to Security settings for team members or end users and select the SSO configuration you want to use. You can choose to let users…
What should I do if I switch authentication methods in Zendesk?
If you switch from a third-party SSO method to Zendesk authentication, users will not have a password for login. To resolve this, ask users to reset their passwords from the Zendesk sign-in page. This ensures that users can regain access to their…
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