Understanding Roles and Privileges in Zendesk Guide
What are the roles and privileges in Zendesk Guide?
In Zendesk Guide, support agents have Guide agent privileges by default, while support admins have Guide admin privileges. These roles determine the level of access and control users have over the help center. Understanding these roles and privileges is essential for managing your team and ensuring that the right people have the right access.
More related questions
How do I add an individual user to a user segment in Zendesk Guide?
To add an individual user to a user segment in Zendesk Guide, you need to define user segments that specify which users can access certain help center content. User segments are collections of end users and agents, defined by specific attributes….
What are Guide user permissions for knowledge base access?
Guide user permissions determine who can view content in the help center knowledge base. These permissions are crucial for managing access to your knowledge base, ensuring that only the right users can view specific content. By setting these…
How can I set agent editing and publishing permissions in Zendesk Guide?
To set agent editing and publishing permissions in Zendesk Guide, you need to define management permissions for a user segment of agents. This allows you to control which agents can edit and publish articles in your knowledge base. By configuring…
How do I create management permissions for agent rights in Zendesk Guide?
Creating management permissions in Zendesk Guide involves defining the editing and publishing rights for agents. On Suite Growth and Professional or Guide Professional plans, you can assign these permissions to ensure that agents have the…
What is a user segment in Zendesk Guide?
A user segment in Zendesk Guide is a collection of end users and agents defined by a specific set of attributes. These segments are used to control access to help center content, allowing you to specify which users can view certain articles. By…
How do I set view permissions on articles using user segments?
To set view permissions on articles using user segments in Zendesk Guide, you need to define which user segments can access specific articles. Note that on Suite Team, article view permissions are limited, but you can still allow all users to view…
How can I manage user segments in Zendesk Guide?
Managing user segments in Zendesk Guide involves organizing collections of end-users and/or agents based on specific attributes. This allows you to control access to help center content effectively. By managing these segments, you can ensure that…
How do I change an agent's role to grant Guide admin privileges?
To change an agent's role to grant Guide admin privileges, you need to adjust their permissions within Zendesk Guide. By doing so, you can elevate an agent's access level, allowing them to manage and control the help center more effectively. This…
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