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Understanding Private Attachments in Zendesk

Discover how private attachments work in Zendesk and how to enable them for added security.

How do private attachments work in Zendesk?

Private attachments in Zendesk add an extra layer of security by requiring users to sign in to view them. This is particularly useful for sensitive documents like identification papers.

To enable private attachments, go to Admin Center, click on 'Objects and rules' in the sidebar, then select 'Tickets > Settings'. In the 'Attachments' section, select 'Enable secure downloads' and click 'Save tab'. Note that this feature requires Guide to be activated and will disable inline images for users who aren't signed in.


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How are email attachments different from linked attachments in Zendesk?

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