Understanding Private Attachments in Zendesk
How do private attachments work in Zendesk?
Private attachments in Zendesk add an extra layer of security by requiring users to sign in to view them. This is particularly useful for sensitive documents like identification papers.
To enable private attachments, go to Admin Center, click on 'Objects and rules' in the sidebar, then select 'Tickets > Settings'. In the 'Attachments' section, select 'Enable secure downloads' and click 'Save tab'. Note that this feature requires Guide to be activated and will disable inline images for users who aren't signed in.
More related questions
How can I enable email attachments for agents in Zendesk?
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Can end users attach files to Zendesk tickets?
Yes, end users can attach files to Zendesk tickets if the feature is enabled. This allows them to send attachments when filing a ticket or responding to an email notification. To enable this, go to Admin Center, click on 'Objects and rules' in the…
What are the attachment size limitations in Zendesk?
Zendesk has specific size limitations for attachments to ensure smooth processing. The inbound email and web form attachment limit for a single file is 50 MB, while the total of all outbound email attachments cannot exceed 10 MB. If these limits…
What happens if an attachment contains malware in Zendesk?
If an attachment in Zendesk is found to contain malware, several actions are taken to ensure security. The attachment is not included in the email notification, and the recipient is notified that an attachment wasn't sent. The attachment won't be…
How are email attachments different from linked attachments in Zendesk?
In Zendesk, email attachments and linked attachments serve different purposes. By default, attachments sent by email are linked attachments, which are links to external files that can be downloaded when needed. When email attachments are enabled,…
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