Allow End Users to Attach Files in Zendesk
Can end users attach files to Zendesk tickets?
Yes, end users can attach files to Zendesk tickets if the feature is enabled. This allows them to send attachments when filing a ticket or responding to an email notification.
To enable this, go to Admin Center, click on 'Objects and rules' in the sidebar, then select 'Tickets > Settings'. In the 'Attachments' section, select 'Customer can attach files' and click 'Save tab'. Note that inline attachments are only available for signed-in end users.
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