Enable Email Attachments for Agents in Zendesk
How can I enable email attachments for agents in Zendesk?
To enable email attachments for agents, you need to adjust the settings in the Admin Center. This allows agents to attach files directly to ticket comments, which are then included in email notifications as actual attachments rather than links.
Here's how you can enable this feature: Go to Admin Center, click on 'Objects and rules' in the sidebar, then select 'Tickets > Settings'. In the 'Attachments' section, select 'Include attachments in emails'. Remember, this setting won't appear if secure downloads are enabled. Finally, click 'Save tab' to apply the changes. For more details, check out theoriginal Zendesk documentation.
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How are email attachments different from linked attachments in Zendesk?
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