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Understanding 'Pages Viewed' in Zendesk

Explore the 'Pages Viewed' feature in Zendesk to track recent pages viewed by requesters for better insights.

What is the 'Pages Viewed' feature in Zendesk?

The 'Pages Viewed' feature, also known as the visitor path, shows the 20 most recent web pages, app screens, or help center articles viewed by the requester. This tracking starts when an end user lands on a page with a Web Widget or mobile SDK embedded.

The list updates in real-time, showing what the requester is currently viewing. For live chat, the visitor path is only available during an active session, while in Messaging, it persists across sessions.


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To view customer context in a Zendesk ticket, you need to open the context panel. This panel provides detailed information about the support requester, including their interaction history and device information. To access the customer context,…

What information is included in the user essentials card?

The user essentials card provides basic profile information about the ticket requester. This includes their name, contact information, social identities, organization membership, time zone, and preferred language. You can also make basic updates to…

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Can I customize the fields displayed in the user essentials card?

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