Switching Between User Profiles in Zendesk
How do I switch between different user profiles in Zendesk?
If your account supports multiple applications, you can switch between different user profiles in the customer context panel. This is useful for resolving customer issues by viewing profiles from various platforms.
To switch profiles, click the User icon on the side of the ticket to open the context panel. In the essentials card, click the Profiles menu icon next to the user's name and select the profile you want to view.
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