Understanding Object Triggers for Custom Objects in Zendesk
What are object triggers for custom objects in Zendesk?
Object triggers for custom objects in Zendesk allow you to create and run triggers based on events with your custom object records. This means you can now build condition statements based on custom field values and define actions that update field values on the same object. Historically, triggers were limited to ticket events, but this new feature expands functionality beyond the standard ticket object, enabling more efficient workflows.
For more details, you can check out theoriginal announcement.
More related questions
Why is Zendesk introducing object triggers for custom objects?
Zendesk is introducing object triggers for custom objects to help customers optimize their workflows that don't involve tickets. By allowing triggers to be set on custom objects, Zendesk aims to enhance your ability to leverage custom data…
How can I participate in the Zendesk object triggers EAP?
To participate in the Zendesk object triggers early access program (EAP), you need to sign up for the program. Once you submit your request, Zendesk will review it and notify you when you've been added to the EAP. This is a great opportunity to…
What changes does the object triggers EAP bring to Zendesk?
The object triggers EAP in Zendesk brings the ability to use triggers on custom objects, expanding beyond the traditional ticket-based triggers. This means you can now update custom object records based on specific events, even if they aren't…
What should I do if the EAP signup link is broken?
If you encounter a broken EAP signup link, it's best to check back later as the issue might have been resolved. In the case of the Zendesk object triggers EAP, a user reported a broken link, which was promptly fixed by the Zendesk team. For the…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
