Understanding Messaging Triggers in Zendesk
What are messaging triggers and how do they work in Zendesk?
Messaging triggers in Zendesk are automated rules that help streamline your customer interactions. They are designed to perform specific actions based on certain conditions, enhancing the efficiency of your support team.
These triggers can be used to automatically send messages, update ticket properties, or notify agents when certain criteria are met. As Zendesk transitions messaging trigger access from the Chat dashboard, it's important to familiarize yourself with how these triggers can be configured and utilized to improve your customer service operations.
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