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Messaging vs. Live Chat: Key Differences in Zendesk

Discover the differences between messaging and live chat in Zendesk to choose the best option for your business needs.

What are the key differences between messaging and live chat in Zendesk?

Messaging and live chat serve different purposes in Zendesk. Messaging is designed for ongoing, asynchronous conversations, allowing customers to reach out at their convenience and continue the conversation without losing context. Live chat, on the other hand, is more suited for real-time, synchronous interactions where immediate responses are expected.

Choosing between the two depends on your business needs. If you want to provide a seamless, continuous conversation experience for your customers, messaging might be the right choice. However, if your focus is on providing instant support, live chat could be more appropriate. For more details, you can explore theoriginal link.


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