Understanding Light Agents in Zendesk Suite
What are Light Agents in Zendesk Suite?
Light Agents in Zendesk Suite are additional agent users with limited permissions. They can collaborate on tickets by adding private comments, providing subject matter expertise, and staying informed about ticket progress. However, they cannot interact with tickets in the same way as full agents. This feature is useful for involving team members who need to contribute without having full access to the ticketing system. For more details, seeUnderstanding and setting light agent permissions.
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