Enhanced Disaster Recovery in Zendesk Suite
What is Enhanced Disaster Recovery in Zendesk Suite?
Enhanced Disaster Recovery in Zendesk Suite provides additional protection for your data and ensures faster recovery in case of a service interruption. Your data is replicated in real-time, and you receive priority cloud resiliency, minimizing downtime and data loss. For more information, see the help docs on Enhanced Disaster Recovery.
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What are Light Agents in Zendesk Suite?
Light Agents in Zendesk Suite are additional agent users with limited permissions. They can collaborate on tickets by adding private comments, providing subject matter expertise, and staying informed about ticket progress. However, they cannot…
How do Side Conversations work in Zendesk Suite?
Side Conversations in Zendesk Suite allow you to collaborate with internal and external teams without disrupting the main ticket conversation. Agents can create side conversations to gather information from people who do not have agent permissions,…
What is Multibrand in Zendesk Suite?
Multibrand in Zendesk Suite allows you to create distinct customer support experiences for different brands. Each brand can have its own set of contact points, such as email addresses, help centers, and social media channels. This feature is ideal…
How can I use multiple ticket forms and conditional fields in Zendesk Suite?
Zendesk Suite allows you to create multiple ticket forms and use conditional ticket fields to tailor the support experience. Custom ticket forms let you handle different request types, while conditional fields show or hide options based on user…
What is Data Center Locality in Zendesk Suite?
Data Center Locality in Zendesk Suite allows you to choose where your account data is hosted, either in the US or the EU. This feature is important for businesses that need to comply with data residency requirements or have specific preferences for…
How does Advanced Compliance work in Zendesk Suite?
Advanced Compliance in Zendesk Suite helps you meet HIPAA obligations by allowing you to enter into a Business Associate Agreement (BAA) with Zendesk. It also provides security configuration options to safeguard protected health information (PHI)….
What is the Premium Sandbox in Zendesk Suite?
The Premium Sandbox in Zendesk Suite extends the standard sandbox functionality, allowing you to test changes, experiment with integrations, and train agents with more user, organization, and ticket data. This feature is ideal for businesses that…
How does the High Volume API benefit Zendesk Suite users?
The High Volume API in Zendesk Suite increases your API rate limit to 2500 requests per minute and allows you to send up to 700 Zendesk events to AWS per minute. This feature is beneficial for developing custom solutions and handling high volumes…
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