Understanding Federated Search in Zendesk Help Center
What is federated search in Zendesk Help Center?
Federated search in Zendesk Help Center allows end users to see content from various sources in their search results. This feature integrates external content into your help center search, providing a more comprehensive search experience. By setting up federated search, you can ensure that users have access to a wider range of information, enhancing their ability to find what they need.
More related questions
How can I manage my search settings in Zendesk Help Center?
You can manage your search settings in Zendesk Help Center through the Search settings page. This page allows Guide admins to view and adjust settings that affect how search functions within your help center. By customizing these settings, you can…
How does semantic search work in Zendesk Guide?
Semantic search in Zendesk Guide is designed to generate the most accurate search results by understanding the context and meaning behind search queries. This advanced search method goes beyond keyword matching, aiming to deliver results that are…
What are search crawlers and how do they work in Zendesk?
Search crawlers in Zendesk are tools that enable federated search without requiring developer resources. They work by indexing content from various sources, allowing it to be included in your help center search results. This means users can access…
How can I include external content in Zendesk Help Center search results?
To include external content in your Zendesk Help Center search results, you need to set up federated search. This involves configuring your search settings to integrate external sources, allowing users to access a wider array of information. By…
What is the role of locales in Zendesk search crawlers?
Locales in Zendesk search crawlers specify the language and possibly the region of your help center content. This ensures that search results are relevant to the user's language preferences, providing a more personalized search experience. By…
How can I optimize my Zendesk Help Center for search engines?
Optimizing your Zendesk Help Center for search engines involves configuring your content to be more discoverable. This includes using relevant keywords, structuring content effectively, and ensuring that your help center is accessible to search…
Can I enable search across multiple Zendesk Help Centers?
Yes, you can enable search across multiple Zendesk Help Centers by configuring your search settings. This allows users to search for content across different help centers, providing a more unified search experience. By enabling this feature, you…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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