Understanding Content Cues in Zendesk
What is the purpose of Content Cues in Zendesk?
Content Cues in Zendesk helps you keep your knowledge base articles up to date. It provides a list of the top 1000 articles that may need updating or archiving, along with suggestions and reasons for these actions.
Each suggestion includes details such as the article name, the suggestion to update or archive, the creation date of the cue, and the language of the article. This tool is designed to ensure that frequently accessed articles remain accurate and relevant. For more details, you can check the originalZendesk help article.
More related questions
How do I review suggested articles in Content Cues?
To review suggested articles in Content Cues, navigate to the Guide and click on the Manage articles icon, then select Content Cues. From there, click on the Articles to review tab. You can open a suggestion by clicking anywhere on the cue, which…
What actions can I take on a Content Cue suggestion?
When you open a Content Cue suggestion, you have a couple of options. You can click 'View article' to open it in edit mode, allowing you to make necessary updates. Alternatively, if you decide the suggestion isn't relevant, you can click 'Dismiss…
Why does Zendesk suggest updating articles based on views?
Zendesk suggests updating articles based on views to ensure that frequently accessed content remains accurate and relevant. If an article receives a lot of views, it indicates that users are relying on it, so it's important to verify its accuracy….
What information is included in a Content Cue suggestion?
A Content Cue suggestion includes several key pieces of information: the article name, a suggestion to update or archive, the date the cue was created, and the language of the article. These details help you understand why an article has been…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
