Information in Content Cue Suggestions
What information is included in a Content Cue suggestion?
A Content Cue suggestion includes several key pieces of information: the article name, a suggestion to update or archive, the date the cue was created, and the language of the article.
These details help you understand why an article has been flagged and what action might be necessary to keep your knowledge base current and useful.
More related questions
What is the purpose of Content Cues in Zendesk?
Content Cues in Zendesk helps you keep your knowledge base articles up to date. It provides a list of the top 1000 articles that may need updating or archiving, along with suggestions and reasons for these actions. Each suggestion includes details…
How do I review suggested articles in Content Cues?
To review suggested articles in Content Cues, navigate to the Guide and click on the Manage articles icon, then select Content Cues. From there, click on the Articles to review tab. You can open a suggestion by clicking anywhere on the cue, which…
What actions can I take on a Content Cue suggestion?
When you open a Content Cue suggestion, you have a couple of options. You can click 'View article' to open it in edit mode, allowing you to make necessary updates. Alternatively, if you decide the suggestion isn't relevant, you can click 'Dismiss…
Why does Zendesk suggest updating articles based on views?
Zendesk suggests updating articles based on views to ensure that frequently accessed content remains accurate and relevant. If an article receives a lot of views, it indicates that users are relying on it, so it's important to verify its accuracy….
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