Understanding Business Rules in Zendesk
What are business rules in Zendesk and how do they work?
Business rules in Zendesk are automated actions that help manage tickets and notify users. They include triggers and automations that can be applied to all tickets or specific sets of tickets using conditional statements.
These rules are essential for organizing your work efficiently, especially when supporting multiple brands. By setting conditions, you can ensure that the right actions are taken for the right tickets, whether it's updating ticket status, sending notifications, or prioritizing certain requests.
More related questions
How can I set up triggers for specific brands in Zendesk?
You can set up triggers for specific brands in Zendesk by using brand conditions. Triggers in Zendesk are part of business rules that automate actions like updating tickets or notifying users. To target specific brands, you can use conditions such…
How do I exclude a brand from a trigger in Zendesk?
To exclude a brand from a trigger in Zendesk, use the [brand] [is not] condition. This allows you to set up triggers that affect all brands except the ones you specify. For example, if you want a trigger to exclude the Omniwear Kids brand, you…
Can I restrict a trigger to multiple brands in Zendesk?
Yes, you can restrict a trigger to multiple brands in Zendesk by using multiple [brand] [is] conditions. This allows the trigger to only affect tickets from the specified brands. For instance, if you want a trigger to apply only to tickets from the…
What options do I have for scoping triggers by brand in Zendesk?
In Zendesk, you have several options for scoping triggers by brand using conditions. You can include or exclude specific brands by using [brand] [is] or [brand] [is not] conditions. These conditions allow you to tailor triggers to affect only the…
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