Setting Up Triggers for Specific Brands in Zendesk
How can I set up triggers for specific brands in Zendesk?
You can set up triggers for specific brands in Zendesk by using brand conditions. Triggers in Zendesk are part of business rules that automate actions like updating tickets or notifying users. To target specific brands, you can use conditions such as [brand] [is] or [brand] [is not] to include or exclude certain brands from the trigger's effect.
For instance, if you want a trigger to only affect tickets from the Omniwear Sports brand, you would use a [brand] [is] condition. Conversely, to exclude a brand like Omniwear Kids, you would use a [brand] [is not] condition. This flexibility allows you to tailor your triggers to meet the specific needs of your multi-brand support setup. For more details, check out theoriginal article.
More related questions
What are business rules in Zendesk and how do they work?
Business rules in Zendesk are automated actions that help manage tickets and notify users. They include triggers and automations that can be applied to all tickets or specific sets of tickets using conditional statements. These rules are essential…
How do I exclude a brand from a trigger in Zendesk?
To exclude a brand from a trigger in Zendesk, use the [brand] [is not] condition. This allows you to set up triggers that affect all brands except the ones you specify. For example, if you want a trigger to exclude the Omniwear Kids brand, you…
Can I restrict a trigger to multiple brands in Zendesk?
Yes, you can restrict a trigger to multiple brands in Zendesk by using multiple [brand] [is] conditions. This allows the trigger to only affect tickets from the specified brands. For instance, if you want a trigger to apply only to tickets from the…
What options do I have for scoping triggers by brand in Zendesk?
In Zendesk, you have several options for scoping triggers by brand using conditions. You can include or exclude specific brands by using [brand] [is] or [brand] [is not] conditions. These conditions allow you to tailor triggers to affect only the…
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