Understanding Automated Resolution Measurement in Zendesk
How does Zendesk measure automated resolution usage?
Zendesk measures your automated resolution usage by calculating the number of automated resolutions your account consumes each month. This measurement helps you determine if your current plan meets your needs.
The dashboard in the Admin Center provides detailed information on your usage, including a summary and breakdown of resolutions used. It's important to note that the data displayed is for confirmed automated resolutions only, ensuring accuracy in your usage tracking.
More related questions
How can I monitor my automated resolution usage in Zendesk?
You can easily monitor your automated resolution usage in Zendesk through the Admin Center. Simply navigate to the Account section in the sidebar, then select Usage > Automated resolutions. This dashboard provides a comprehensive overview of your…
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If you exceed your automated resolution allotment in Zendesk, you have a couple of options to manage this. You can increase your number of automated resolutions to avoid exceeding your allotted amount. Alternatively, you can choose to pause the AI…
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